PRIVACY NOTICE

The ‘R&C Environmental services’ is dedicated to protect and respect your privacy we seek that you read this Privacy Notice cautiously as it contains important information on:

  • The personal data we gather about you
  • How your data is kept with us when you visit the website
  • Sharing of your personal data when needed
  • Privacy rights and laws for protection of your data

Know us Personally

The ‘R&C Environmental Services’ is a responsible entity that works for the betterment of society. This Privacy Notice is published on behalf of ‘R&C Environmental Services’ so when we mention "we", "us" or "our" in this Privacy Notice, we are referring to the relevant company in the ‘R&C Environmental Services’ responsible for processing your data. We are transparent enough to make you aware about how your data will be controlled when you purchase a product or service with us. ‘R&C Environmental Services’ is in charge of and responsible for the website.

What do we need from you?

Personal data provided by you

Your data will be collected in there scenarios:

  • Contact us through our website
  • Apply for a job with us
  • Complete customer feedback or surveys
  • Email enquiries
  • Verbally (in person, trade shows, exhibitions and telephone)
  • Visit our website

Please allow us to take your certain personal data (name, address, contact details,etc.) to serve you better with our products or services. If you hesitate to provide this information, this may limit our ability to provide you the best option for you.Rest assured that we will use your personal data judiciously only.

The personal data which we need to know you are:

  • Full name
  • Job title
  • Postal address
  • Email address
  • Telephone number
  • IP Address ( through Cookies)
  • Location (through Cookies)
Special categories of personal data

Certain data may be given to us through designated text boxes which you think is important for us to know which will be considered as special categories of personal data

Personal data about other individuals

If you are providing information on behalf of someone else, you confirm that the other person has authorized you to act on his/her behalf and has agreed that you can:

  • Give consent on his/her behalf to the processing of his/her personal data;
  • Receive on his/her behalf any data protection notices;
  • Give consent to the transfer of his/her personal data outside the territory.
Monitoring and recording of Information

We may monitor and record communications with you (such as telephone conversations and emails) for legal requirements, training and contractual reasons which helps us to serve you better in future.

How we utilize your personal data

Outline

We collect information about you so that we can:

  • Identify you for obvious reasons
  • Can process the task given by you
  • Assist you
  • Scrutinize you for recruitment
  • Detect and prevent fraud
  • Customise our website and its content
  • Notify you of any changes to our services which is related to yo
  • Improve our services using Cookies
Marketing

‘R&C’ Environmental service will inform you about services and special offers which may be of interest to you by email, telephone, text message (SMS) .

We will contact you in two circumstances:

  • Where you have subscribed to receive direct marketing from us.
  • Where you have previously engaged with us and we have obtained your contact detail

You can opt out at any time by using the unsubscribe function on each of our emails or by contacting us using the email address info@randservices.co.uk.

Our legal aspect for processing your personal data

R&C Environmental services rely on processing your personal data whether it is necessary for the performance of a contract or in order to take steps at your request prior to entering into a contract

Where our customers are corporate entities, we ensure that we maintain an appropriate relationship with our customer and so that we are able to provide the customer with excellent customer services.

Sharing your personal data with third parties

Please rest assured that we do not, and will not, sell any of your personal data to any third party. We want to earn and maintain your trust, and we believe this is essential in order to do that.

As an essential part of being able to provide our services to you, we do share your data with the following categories of third parties:

  • Other companies within the group, as different companies within our group are responsible for different services;
  • Professional advisers including lawyers, auditors and insurers who provide advice to us when we require it;
  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity;
  • CRAs and FPAs to which we may report positive, delinquent and default data about your account(s) on a regular (minimum monthly) basis. This information may be supplied to other organisations which search your credit record.

We make sure that all third parties respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

How we ask for Consent

If we need your consent to hold and process your personal data, we will ask you to check a box on any form requiring consent. By checking these boxes you are confirming that you have been informed as to why we are collecting the information, how this information will be used, for how long the information will be kept, who else will have access to this information and what your rights are as a data subject (all of which is set out in this Privacy Notice).

Also, note that you have the right to withdraw such consent at any time by contacting us using the email info@randservices.co.uk and our contact no. 07870774591

Security of your personal data

To protect your information, the policies and procedures are in place to make sure that only authorised personnel can access the information,which is handled and stored in a secure and sensible manner.

In additional to these operational measures we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that:

  • Access to personal data is strictly restricted to those employees who need access this information as part of their role
  • We store your personal data on secure servers and unauthorised external access to personal data is protected through the use of a firewall

To make sure that these measures are suitable, we run regular vulnerability tests and have annual Cyber Security checks as part of the Cyber Essentials scheme. Routinely scheduled audits are performed to identify areas of weakness and non-compliance.

How long do we keep your personal data

We shall only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your rights

The right to access information we hold about you

At any point you can contact us to request the information we hold about you. Once we have received your request, we will respond within one month.

The right to correct and update the information we hold about you

If the information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

The right to have your information erased

If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted.

The right to object to processing of your information

You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.

The right to ask us to stop contacting you with direct marketing

You have the right to request that we stop contacting you with direct marketing. You can do this by clicking the unsubscribe link at the bottom of any of our emails or by contacting us by email or post

The right to data portability

You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so.

For your security we may need to verify your identity before we process your instructions above.

Cookies and tracking

What is a cookie?

Cookies are small text files containing small amounts of information which are sent to and stored on your computer, smartphone or other device when you access a website. Cookies are then sent back to the originating website on each subsequent visit or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Use of cookies

Cookies are used on the Website for a number of reasons. This includes the following:

  • To monitor and collect information about transactions placed on the Website
  • To allow users to log-in to their client account
  • For fraud prevention purposes and to generally safeguard privacy.

We use the following cookies:

  • Strictly necessary cookies – these are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into your client account and use the shopping basket;
  • Analytical/performance cookies – they allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works;
  • Functionality cookies – these are used to recognise you when you return to our Website. This enables us to personalise our content for you; and
  • Targeting cookies – these cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Consent to cookies

Our website has cookie consent and preference settings to enable you to be in control of how cookies are used. Look for the cookie alert when you first enter our website

Turning off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted or set your own preferences using the onscreen instructions located to the bottom left of the website. If you do this, please be aware that you may lose some of the functionality of this website.

Contacting us

If you have any queries about this Privacy Notice, need further information about how we use your personal data or wish to lodge a complaint, please contact us by any of the following means:

Email: info@randservices.co.uk

Postal Address:

Further information, including contact details, is available at www.randcservices.co.uk

Changes to this Privacy Notice

Any changes we may make to this privacy notice in the future will be posted on this page and, where appropriate, may be notified to you by email. However, we advise that you check this page regularly to keep up to date with any necessary changes. We will inform you should we process your personal data for a purpose other than the purpose for which it was obtained.

This Privacy Notice was last updated July 2021